Warranty


At Thundra, we are committed to providing quality products and excellent customer service. Please read our Warranty Policy carefully.

Limited Warranty

All Thundra power banks are covered by a 30-Day Limited Warranty from the date of delivery.

This warranty covers manufacturing defects and workmanship issues under normal use.

What Is Covered

Our warranty covers:

  • Manufacturing defects

  • Faulty materials or workmanship

  • Power bank not functioning as intended upon normal use

  • Charging or battery issues caused by manufacturing defects

If your product qualifies, we may provide a replacement after inspection.

What Is Not Covered

The warranty does not cover:

  • Accidental damage

  • Drops, impacts, or liquid damage

  • Damage caused by misuse, abuse, or improper handling

  • Unauthorized repairs or modifications

  • Cosmetic damage such as scratches or dents that do not affect functionality

  • Normal wear and tear

  • Damage caused by improper charging equipment

Warranty Claims

To submit a warranty claim, please contact us within the warranty period and provide:

  • Your order number

  • Clear photos or videos of the product

  • A detailed description of the issue

Our support team will review your claim and may request additional information before approving a warranty replacement.

Warranty Resolution

If your claim is approved, Thundra may, at its sole discretion:

  • Replace the defective product with the same or an equivalent model, or

  • Provide another appropriate solution as permitted by applicable law.

The warranty does not guarantee a refund.

Shipping

Customers may be responsible for return shipping costs unless otherwise required by law or agreed upon by Thundra.

Shipping Coverage

Warranty service is available only for orders delivered within the Philippines.