Return Policy
Last Updated: July 2026
Thank you for shopping with Thundra. Please read our Return Policy carefully before placing your order.
Return Eligibility
At this time, we do not accept returns for change of mind, incorrect purchases, or customer preference.
All sales are considered final once an order has been processed and shipped.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
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Damaged during shipping
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Defective upon arrival
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Incorrect (wrong product received)
Please contact our support team within 48 hours of receiving your order.
To help us process your request, please provide:
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Your order number
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Clear photos or videos of the product and packaging
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A brief description of the issue
After reviewing your claim, we may offer a replacement or another appropriate solution at our discretion.
Non-Returnable Items
We do not accept returns for:
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Change of mind
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Incorrect orders placed by the customer
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Normal wear and tear
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Products damaged due to misuse, accidents, or improper handling
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Products returned without prior approval
Return Shipping
If a return is approved due to a damaged, defective, or incorrect item, we will provide instructions regarding the return process. Do not send any products back without contacting us first.
Shipping Coverage
Thundra currently accepts orders and delivers only within the Philippines.